Return and Refund Policy

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At Bespoke 1937, we are committed to providing you with the highest quality custom suits and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully.

1. Returns

Custom and Made-to-Measure Items:
Due to the personalized nature of our custom and made-to-measure suits, we do not accept returns or exchanges on these items. We take great care in ensuring your suit is tailored to your exact measurements and preferences. However, if there is an issue with the craftsmanship or a mistake in your order, please contact us, and we will work with you to make any necessary alterations or corrections.

Ready-to-Wear Items:
If you are not satisfied with a ready-to-wear item purchased from our store, you may return it for a refund or exchange within 30 days of the delivery date, provided that the item is in its original condition, unworn, unwashed, and with all tags attached.

To initiate a return, please follow these steps:
1. Contact us at info@bespoke1937.com with your order number and the reason for your return.
2. We will provide you with a return authorization number (RAN) and instructions on how to send your item back to us.
3. Package your item securely, including the original receipt and your RAN.
4. Ship your return to the address provided by our customer service team.

Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds

Once we receive your return, we will inspect the item to ensure it meets our return criteria. We will notify you of the status of your refund after the inspection.

If approved, your refund will be processed as follows:
The refund will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider. If preferred, we can issue your refund as store credit for future purchases. This will be processed within 2-3 business days.

Non-Refundable Items:
- Custom and made-to-measure suits
- Gift cards
- Items purchased on final sale or clearance

3. Exchanges

We only replace ready-to-wear items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at returns@bespoke1937.com. Once we receive and inspect the returned item, we will process the exchange and ship the new item to you.

4. Alterations

If your custom or made-to-measure suit requires minor alterations, please contact us within 14 days of receiving your order. We will cover the cost of alterations up to a certain amount at a local tailor of your choice. Please contact our customer service team for more details.

5. Late or Missing Refunds

If you haven’t received a refund after the expected time:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@bespoke1937.com.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:
Email : info@bespoke1937.com

Tel : +971 42969218 ​

Mob : +971 52 271 1937

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This policy is designed to ensure transparency and clarity for your customers regarding returns and refunds, which is essential for maintaining customer satisfaction and trust.